FAQ
Quick answers to the questions we get most.
General#
Do my customers need an app or an account?+
No. They book, pay and leave reviews in their phone's web browser. Nothing to install.
Does it work on Android?+
The website works on any phone, including Android, and is designed for small screens. The Servio app — including Tap to Pay on iPhone — is for iPhone.
Can I use Servio on a computer and my phone at the same time?+
Yes. It's one business; changes show up everywhere within seconds.
I run two businesses. Can I have both?+
Each Servio account is one business with one booking page. Use a separate email for the second one.
Where is my data stored? Is it safe?+
On encrypted servers in the United States. Card numbers never touch Servio — Stripe and Apple handle them. You can export your invoices as PDFs any time.
Payments#
How long until money reaches my bank?+
Usually two business days after the payment. Your first payout can take a few days longer while Stripe verifies the account.
What does it cost to take a card?+
Stripe's standard card fee per payment plus Servio's small platform fee — both shown on every payment in Payouts. No monthly fee, no hardware.
Can I take a deposit when someone books?+
Yes. Give the service a price and connect your bank; customers can pay when they book.
Do I need a card reader?+
No. With Tap to Pay on iPhone, your iPhone is the reader. For customers who'd rather pay on their own phone, show the QR code.
Can I refund part of a payment?+
Refunds in the app are for the full amount. For a partial refund, open your Stripe dashboard from Payouts.
Bookings#
Can I block out a vacation?+
Set the days you're away as closed in Settings → Hours, then switch back when you return.
Can two jobs overlap?+
Not from the booking page — Servio only offers open times. You can still add overlapping jobs yourself if you have a team.
A customer booked the wrong time. What do I do?+
Open the job, change the time, and the customer gets an updated confirmation. Or cancel it and have them rebook.
Still stuck?#
Email support@servio.fit from the address on your account and tell us what you were trying to do. Include the time and amount if it's about a payment. We answer the same day.
Email support@servio.fit — tell us what you were trying to do and we'll answer the same day.